bh99bd Privacy Policy

1. Who We Are and How to Contact Us

bh99bd operates the online casino and sports betting platform accessible at https://bh99bd.org. In the context of this Privacy Policy, "bh99bd", "we", "us", and "our" refer to the operator of that platform. We are the data controller responsible for the personal information you provide to us when you register, deposit, play, or otherwise interact with the bh99bd platform.

If you have any questions, requests, or complaints regarding how bh99bd handles your personal data, please contact our dedicated privacy support team. Written enquiries can be submitted via live chat from your logged-in account dashboard, or by email to our support address: [email protected]. Please include your registered username and a description of your request so that we can respond promptly.

2. Information We Collect

bh99bd collects personal data in several categories, depending on the nature of your interaction with the platform. The main categories are as follows:

• Identity and Contact Data — Full legal name, date of birth, registered mobile number, and, where required for verification purposes, government-issued photo identification (e.g., National Identity Card, passport) and proof of address documentation.
• Account Credentials — Your chosen username and hashed (never plain-text) account password. We do not store your raw password at any point.
• Financial Data — Payment method details necessary to process deposits and withdrawals, including bKash, Nagad, or Rocket mobile wallet identifiers, and partial card details (last four digits and expiry date only) for Visa or Mastercard transactions. We do not store full card numbers.
• Transaction Data — Records of all deposits, withdrawals, wagers placed, games played, bonuses claimed, and related transaction history within your bh99bd account.
• Technical and Device Data — IP address, device type, operating system, browser type, session timestamps, and in-app event logs generated during your use of the platform. This data is used for security monitoring, fraud prevention, and platform optimisation.
• Communications Data — Records of your communications with our support team via live chat, including timestamps and the content of those conversations, retained for quality assurance and dispute resolution purposes.
• Marketing Preferences — Your opt-in or opt-out status for promotional communications, including bonus offers, tournament announcements, and seasonal promotions.

3. How We Collect Your Information

bh99bd collects personal data through the following channels:

• Direct collection — Information you provide actively when you create an account, complete identity verification, make a deposit, contact support, or update your account settings.
• Automated collection — Technical data collected automatically when you access the platform, including through cookies, server logs, and session tracking technologies embedded in the site.
• Third-party payment processors — Confirmation and transaction reference data received from bKash, Nagad, Rocket, Upay, and card payment networks when you initiate a deposit or withdrawal. We receive only what is necessary to confirm and record the transaction; we do not receive your full wallet PIN or card CVV.
• Game provider data — Aggregated gameplay data (rounds played, wager amounts, session durations) shared by our licensed game providers (e.g., Pragmatic Play, Evolution Gaming, Spribe) for platform analytics and responsible gaming monitoring purposes.

4. Cookies and Tracking Technologies

bh99bd uses cookies and similar tracking technologies to ensure the correct functioning of the platform, remember your preferences, and improve the overall player experience. The categories of cookies we use are:

• Strictly Necessary Cookies — Required for the platform to operate. These include session authentication tokens that keep you logged in during a gaming session. These cookies cannot be disabled without breaking core platform functionality.
• Performance and Analytics Cookies — Used to measure how players navigate and use the platform, identify technical errors, and assess which features are most and least used. Data collected is aggregated and anonymised wherever possible.
• Functional Cookies — Used to remember your account preferences, such as language settings, notification preferences, and display options.

By continuing to use the bh99bd platform after reviewing this Privacy Policy, you consent to our use of cookies as described above. You may manage or disable non-essential cookies through your browser settings; however, disabling strictly necessary cookies will prevent you from logging in and using account features.

5. How We Use Your Personal Data

bh99bd processes your personal data for the following purposes, each of which has a lawful basis under applicable data protection principles:

• Account creation and management — To register your account, verify your identity, maintain your account balance, and provide access to all platform features available to verified players.
• Processing payments — To facilitate deposits into your bh99bd account and process withdrawal requests to your registered payment method (bKash, Nagad, Rocket, Upay, or bank card) accurately and securely.
• Fraud prevention and security — To detect, investigate, and prevent fraudulent activity, multi-accounting, money laundering, and other conduct that violates our Terms & Conditions or applicable law. This includes automated risk-scoring of transactions and device fingerprinting to identify suspicious patterns.
• Responsible gaming compliance — To monitor gameplay patterns, enforce deposit limits and cool-off periods, identify at-risk players, and respond appropriately to self-exclusion requests in accordance with our Responsible Gaming obligations.
• Customer support — To respond to your enquiries, resolve disputes, and maintain records of support interactions for quality assurance purposes.
• Legal and regulatory compliance — To meet applicable anti-money laundering (AML) and know-your-customer (KYC) obligations, including retaining transaction records for the required periods.
• Marketing communications — To send you promotional offers, bonus notifications, and tournament updates where you have opted in to receive such communications. You may opt out at any time from your account settings or by contacting support.
• Platform improvement — To analyse aggregated usage data, identify technical issues, and make informed decisions about new features, game additions, and improvements to the user experience.

6. Sharing Your Personal Data

bh99bd does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We share your data only in the following limited circumstances:

• Payment processors — We share the minimum necessary transaction data with bKash, Nagad, Rocket, Upay, and card payment networks solely for the purpose of processing your deposits and withdrawals.
• Game providers — Your account identifier and session data are shared with our licensed game providers (e.g., Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming) to authenticate your session and record game outcomes within their systems.
• Identity verification services — Where you submit identity documents for KYC verification, those documents may be processed by a third-party verification partner under strict confidentiality obligations. We do not store copies of your full identity documents beyond the period required for compliance.
• Fraud prevention and security partners — Aggregated technical and device data may be shared with fraud-prevention services to support risk assessment. No directly identifiable personal data is shared beyond what is strictly necessary.
• Legal authorities — We may disclose personal data to law enforcement, regulatory bodies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of bh99bd, its players, or the general public.

All third parties with whom we share personal data are required to handle it securely and in accordance with applicable data protection obligations. We do not permit them to use your data for any purpose beyond the specific service they provide to bh99bd.

7. Data Retention

bh99bd retains your personal data for as long as your account remains active and for a defined period after account closure, as required by our legal and compliance obligations. The general retention periods we apply are:

• Account and identity data — Retained for the duration of your active account and for a minimum of five (5) years following account closure to satisfy AML record-keeping requirements.
• Transaction records — All deposit, withdrawal, and wagering records are retained for a minimum of five (5) years from the date of the transaction.
• Support communications — Live chat and email support records are retained for two (2) years from the date of the last interaction.
• Technical and device logs — Server and session logs are retained for up to ninety (90) days for security monitoring purposes, after which they are automatically deleted or anonymised.
• Marketing preferences — Retained until you withdraw consent, at which point your preference is recorded as opted-out and no further marketing communications are sent.

When personal data is no longer required for its original purpose and no legal obligation mandates its retention, bh99bd will securely delete or anonymise it in a manner that prevents reconstruction of the original data.

8. Data Security

bh99bd takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect it against unauthorised access, loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers, ensuring that your account credentials, financial details, and session data cannot be intercepted in transit.
• Password hashing using industry-standard algorithms — your password is never stored in plain text and cannot be recovered by bh99bd staff.
• Access controls ensuring that only authorised personnel with a legitimate operational need can access personal player data, and only to the extent required for their specific role.
• Regular internal security reviews and vulnerability assessments of platform infrastructure and data handling processes.
• SMS two-factor authentication (2FA) available to all registered players as an additional layer of login security.

While bh99bd implements robust security measures, no online platform can guarantee absolute security against all possible threats. You are responsible for keeping your own account credentials private and for notifying us immediately if you suspect unauthorised access to your account.

9. Your Rights Over Your Personal Data

Subject to applicable law and our legitimate operational obligations, you have the following rights in relation to the personal data bh99bd holds about you:

• Right of access — You may request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe following identity verification.
• Right to rectification — If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. You can update basic account details directly from your account settings.
• Right to erasure — You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations (e.g., AML record-keeping requirements may override erasure requests for transaction data).
• Right to restrict processing — You may request that we restrict how we use your data in certain circumstances, for example while a dispute over its accuracy is being resolved.
• Right to object to marketing — You may opt out of receiving promotional communications at any time by updating your preferences in account settings or by contacting our support team.
• Right to data portability — Where technically feasible, you may request a structured, machine-readable copy of the personal data you provided to us directly.

To exercise any of these rights, please contact our support team via live chat or at [email protected]. We may need to verify your identity before processing your request. We aim to respond to all valid requests within 30 days.

10. Children and Minors

The bh99bd platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a registered account belongs to a person under 21, that account will be immediately suspended, all associated balances will be reviewed, and any deposits will be refunded to the original payment source pending investigation.

If you are a parent or guardian and believe that a minor has registered on bh99bd, please contact us immediately at [email protected] so that we can take appropriate action without delay.

11. Changes to This Privacy Policy

bh99bd may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, the "Last updated" date at the top of this page will be revised, and where appropriate we will notify registered players via the in-platform notification system or by SMS to the mobile number on file.

Your continued use of the bh99bd platform after any update to this Privacy Policy constitutes your acknowledgement of the revised terms. We encourage you to review this page periodically to stay informed about how we handle your personal data.